Chutzpah Property Connect’s Complaints Procedure

At Chutzpah Property Connect, we endeavour to provide the highest levels of service. We do however recognise that on occasion things do not go according to plan. In such instances, Chutzpah Property Connect, operates an internal complaints procedure.

In the first instance, please contact the manager of the office or department concerned. If you are unable to resolve the matter  and wish to escalate your complaint, please send a summary of your complaint *by email to  bella.narain@chutzpahpropertyconnect.com

We will acknowledge receipt of your written complaint within 3 working days, and tell you who will be investigating your complaint.

Within a further 15 working days the relevant person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale.

If you remain dissatisfied (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from the Property Ombudsman without charge.

01722 333306
admin@tpos.co.uk.
https://www.tpos.co.uk/

Please note that the Property Ombudsman  will only review complaints made by consumers of Chutzpah Property Connect made within 12 months from the date of our final viewpoint.

*Where possible, Chutzpah Property Connect will make reasonable adjustments to accommodate customers with disabilities. Please contact bella.narain@chutzpahpropertyconnect.com about  requirements and they will then request a senior member of staff to contact you to escalate the matter further.